Refund and Returns Policy

Shipping

Processing Time:
Orders are processed within 1–2 business days (excluding weekends and public holidays).
You’ll receive a confirmation email once your order has been shipped, including tracking details.

Shipping Rates & Delivery Times:
Standard Shipping: $15 – Delivered within 3–7 business days.
Express Shipping: $20 – Delivered within 1–3 business days.
Free Standard Shipping for orders over $200 (Australia only).
Pick up in Swan Hill is available.
Please note: Delivery times may vary depending on your location and carrier delays beyond our control.

Delivery Areas:
We currently ship within Australia. For international orders, please contact us directly.

Returns & Exchanges

Change of Mind:
For hygiene and safety reasons, we cannot accept returns or exchanges on skincare, cosmetics, or personal care products if they have been opened or used. Please choose carefully.
Faulty or Damaged Products:
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order at hello@bloommedispa.com with:
Your order number
A description of the issue
Photos of the product and packaging
We will arrange a replacement, credit, or refund as appropriate.
Return Process:
Items must be returned in their original packaging, unused, and in saleable condition.
We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Gift Cards & Digital Products
All gift card and digital product sales are final and non-refundable.